Feel free to contact us by email or phone. Our Customer Service team is always happy to help and usually responds within two business days.

Email: customerservice@renuar.com

Toll-free: 1-888-397-0070

Our Customer Service team is available Monday through Friday, from 9 a.m. to 5 p.m. EST

Definitely. Connect with Renuar on social media to discover our latest collections, styling inspiration, product updates, and brand news.

Follow us on Instagram at @renuarcollection and connect with us on Facebook at Renuar Collection.

Links to Pinterest and TikTok may also be added once the official Renuar accounts are confirmed.

Yes. We offer free standard shipping on all orders over $149.99

Unfortunately, we do not currently offer international shipping. Renuar ships throughout Canada and the continental United States.

Standard Shipping
Estimated delivery: 2–8 business days
Express Shipping
Estimated delivery: 1–3 business days
Free Standard Shipping
Estimated delivery: 2–8 business days

Your order should arrive within eight business days, depending on your location and the shipping option selected at checkout.

To track your order and view your order history, simply sign in to your account at renuar.com/account.

Sign in to your account at renuar.com/account to view your order status and order history.

You can also follow your order through the emails sent by Renuar:

• After placing your order, you will receive an order confirmation email. Please check your spam or junk folder if you do not see it in your inbox.
  
• Once your order has shipped, you will receive another email containing your tracking number.
  

For additional assistance with your order, please contact our Customer Service team at customerservice@renuar.com.

This applies exclusively to online purchases. Retailers, please contact our Customer Service Team

Unfortunately, we are currently unable to ship orders to P.O. boxes.

Yes. Renuar offers express shipping throughout Canada and the United States.

Express orders are generally delivered within one to three business days, depending on the destination and carrier conditions.

We are happy to help. Contact our Customer Service team at customerservice@renuar.com or call us toll-free at 1-888-397-0070.

Within 30 days of receiving your order, you may return most unused, unworn, unwashed, or defective items to Renuar.

To begin your return through the Renuar Returns Portal:

1. Visit the Renuar Returns Portal and follow the instructions.
   
2. Print your return shipping label and return invoice.
   
3. Pack the item or items securely in their original condition and include the printed return invoice.
   
4. Attach the shipping label to the outside of the package and send it to us.
   

To avoid shipping complications, please remove or completely cover any previous shipping or tracking labels on the package.

We offer free returns for eligible orders shipped within Canada and the United States.

Please note:

• All items being returned from the same order must be included in a single return request.
• Additional return requests for the same order may be subject to a $15 handling fee.
• Items purchased from an independent Renuar retailer are not eligible and must be returned directly to the original place of purchase.

Renuar accepts most eligible unused, unworn, unwashed, or defective items for return.

The following items are not eligible for a standard refund:

• Merchandise purchased at a discount of 30% or more
• Merchandise marked as final sale
• Items purchased through a retailer
• Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags
  
• Clearance items discounted by 60% or more are considered final sale. Where applicable, they may be eligible for an exchange in a different size or for store credit.

Please note: Items purchased from an independent Renuar retailer must be returned directly to the original place of purchase and are subject to that retailer’s return policy.

Yes. Renuar will issue a refund for accepted returns received within 30 days of delivery and accompanied by the original receipt or valid proof of purchase.

Approved refunds will be issued to the original method of payment.

Although your return may be processed sooner, please allow up to two weeks from the date we receive your package for the return to be completed.

Once your refund has been issued, your bank or payment provider may require additional time to post the funds to your account.

Please contact our Customer Service team if you have questions or concerns about your return.

Yes. Please contact our Customer Service team to return or exchange eligible merchandise received as a gift within 30 days of the original purchase.

Please provide the order number or the name, email address, or other customer information associated with the original purchase.

Accepted gift returns will be reimbursed in the form of Renuar store credit once the unused, unworn, and unwashed merchandise has been received and inspected.

A valid receipt or order number is required to process the return. Items purchased from an independent Renuar retailer are not eligible and must be returned directly to the original place of purchase.

We are sorry that your item arrived damaged.

Please contact our Customer Service team as soon as possible and provide:

• Your order number
• A brief description of the damage
• Clear photos or videos showing the issue

We will review the information and help determine the best solution.

We recommend reporting damaged items within 48 hours of receiving your order.

Reporting the issue promptly helps us find a solution and, where necessary, begin an investigation with the shipping carrier.

Our Customer Service team will review your report as soon as possible.

In certain cases, we may request additional photos, videos, packaging information, or other details. We will work with you to find the most appropriate solution.

In some cases, the damaged item will need to be returned.

Our Customer Service team will guide you through the process. When applicable, we will provide a prepaid return shipping label or reimburse eligible return shipping costs.

Please do not send a damaged product back before contacting us.

If your damaged-product claim is accepted and the item is still available, we will be happy to send a replacement.

If a replacement is unavailable, we will issue a refund according to the original method of payment.

We aim to resolve damage claims as quickly as possible.

Because every situation is different, processing times may vary depending on the nature of the damage, product availability, and whether an investigation by the shipping carrier is required.

An exchange may be arranged if the damaged product is eligible and a suitable replacement is available.

Please contact our Customer Service team to review the available options.

Yes. Please contact our Customer Service team and provide the order details or any information available about the original purchase.

The more information you can provide, the easier it will be for our team to locate the order and assist you.

Warranty coverage may vary depending on the product type, the nature of the issue, and the applicable warranty terms.

Please refer to Renuar’s warranty policy or contact our Customer Service team to confirm whether your product is covered.

Our payment options are designed to protect your information and provide a simple, safe, and seamless checkout experience.

Have questions about your order, delivery, or return? Contact our Customer Service team at customerservice@renuar.com or call 1-888-397-0070.